Return & Refund Policy
We want you to be satisfied with your My Apron order. This policy explains our returns, exchanges, and refund process.
Returns
You may request a return within 30 calendar days of receiving your order.
To be eligible:
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The item must be unused, unworn, and unwashed.
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It must be in the same condition in which it was received.
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It must be returned in its original packaging.
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Original tags and labels must remain attached.
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Proof of purchase, such as your receipt or order number, is required.
Non-Returnable Items
The following items cannot normally be returned:
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Custom-made, personalized or logo-branded aprons, unless faulty
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Gift cards
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Clearance or final-sale products
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Items worn, washed, altered or damaged after delivery
Your legal rights still apply if a product arrives faulty, damaged or incorrect.
Starting a Return
Email sales.myapron@gmail.com before sending anything back.
Please include:
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Your order number
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The reason for the return
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Clear photographs of the item
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Photographs of the tags and packaging
We will provide the return instructions and address. Returns sent without approval may not be accepted.
Exchanges
We offer exchanges on eligible items requested within the 30-day return period.
Contact our support team with your order number and the replacement size or item required. If the requested replacement is unavailable, a full refund will be issued instead.
For a standard size exchange, the customer is responsible for returning the original item. My Apron will send the approved replacement without an additional standard delivery charge.
Personalized or made-to-order items cannot normally be exchanged unless faulty or incorrect.
No Restocking Fee
My Apron does not charge a restocking fee for an approved return or exchange.
Return delivery costs may still apply where the return is due to a change of mind, sizing choice or personal preference.
Damaged or Incorrect Items
If your item arrives damaged, defective or incorrect, contact us within 3 calendar days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item
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Photographs of the packaging and shipping label
Once the issue is approved, we will arrange a replacement, exchange or refund. My Apron will cover the approved return cost where we supplied a faulty, damaged or incorrect item.
Do not use, wash or alter the product while your claim is being reviewed.
Return Costs
The customer is responsible for return postage where the return is due to:
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A change of mind
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An incorrect size selection
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Personal preference
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An ordering mistake
My Apron will cover approved return costs when the product supplied is faulty, damaged or incorrect.
Use a tracked delivery service and keep your postage receipt until the return has been completed.
Refunds
Once we receive your return, we will inspect it and notify you by email.
If approved, the refund will be sent to the original payment method. We cannot refund a different card or account.
Approved refunds are normally processed within 5–7 business days. Your bank or card provider may require additional time before the funds appear.
Original customs duties, import taxes, bank fees and currency-conversion charges are not refundable.
Rejected Returns
A return may be refused if the item is:
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Has been used, worn, washed or altered
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Is damaged after delivery
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Is missing tags, packaging or proof of purchase
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Is returned outside the 30-day period
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Is a non-returnable customized product
A rejected item may be returned to the customer at their expense.
International Returns
My Apron accepts eligible returns from the UK and international destinations.
International customers are responsible for return shipping, customs paperwork and any applicable charges unless the product is faulty, damaged or incorrect.
Mark international return parcels as the following:
Returned Goods – No Commercial Value
Customs duties and import taxes paid on the original order are not refundable.
Cancellations
Orders may be canceled within 24 hours of purchase.
After this period, processing or production may have started, and cancellation may no longer be possible.
Customized or made-to-order products cannot normally be canceled once production begins.
Contact Us
For help with a return, exchange or refund, contact:
Email: sales.myapron@gmail.com
Support hours:
Monday to Friday, 9:00 AM–6:00 PM
Business address:
Office 3756
182–184 High Street
North East Ham
London E6 2JA
United Kingdom
We reserve the right to update or modify this policy at any time. Updates will be posted on this page and take effect immediately.