Refund Policy

Refund Policy

Return & Refund Policy

Last Updated: 4-10-2026

At MyApron, we are committed to providing high-quality products and a transparent shopping experience. If you are not fully satisfied with your order, this policy explains how returns and refunds are handled.

 

 

1. 30-Day Return Window

You have 30 calendar days from the date your tracking shows “Delivered” to request a return.

After 30 days from delivery, we are unable to offer refunds or exchanges.

 

 

2. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Item must be unused, unworn, and unwashed

  • All original tags and labels must be attached

  • Item must be returned in original packaging

  • No signs of perfume, smoke, stains, or detergent

 

 

3. Non-Returnable Items

The following items cannot be returned:

  • Custom or made-to-order aprons

  • Personalized or embroidered items

  • Clearance or final sale items

 

 

4. How to Start a Return

To initiate a return, contact us at:

📧 support@myapron.co.uk

Please include:

  • Order number

  • Clear photos of the item (front, back, and tags)

  • Reason for return

We will respond within 24–48 hours with return instructions.

 

 

5. Return Authorization Requirement

Do not send any items back without receiving an official Return Authorization (RA) from our support team.

Returns sent without authorization may not be accepted.

 

 

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • We will cover return shipping costs OR

  • Provide a prepaid return label

  • Offer a replacement or full refund

You must report the issue within 48 hours of delivery.

 

 

7. Customer Remorse Returns

If the return is due to change of mind, incorrect size selection, or personal preference:

  • Customer is responsible for return shipping costs

  • Any customs or import charges are also the customer’s responsibility

 

 

8. Size Exchanges

We offer size exchanges within the 30-day return period:

  • Customer pays return shipping

  • We ship the replacement size free of charge

 

 

9. Return Processing Time

Once your return is received, it will be inspected within 3–5 business days.

You will be notified by email once the inspection is complete.

 

 

10. Refund Approval

After inspection:

  • Approved refunds will be processed immediately

  • If an item is not eligible (used, damaged, or incorrect condition), it may be rejected and returned to you at your cost

 

 

11. Refund Method

All refunds are issued to the original payment method only.

For security reasons, we cannot refund to a different card or account.

 

 

12. Refund Processing Time

Once approved, refunds may take up to 10 business days to appear in your account, depending on your bank.

 

 

13. Order Cancellation

Orders can be canceled within 24 hours of purchase.

After this time, the order enters processing and cannot be canceled.

 

 

14. Address Changes

Shipping address changes are only possible within 24 hours of order placement. After dispatch, changes cannot be made.

 

 

15. Partial Refunds

Partial refunds may apply if:

  • Items are returned in a damaged or incomplete condition (not caused by us)

  • Returns are accepted as an exception after the return window

 

 

16. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • First contact your bank or payment provider

  • If no record is found, contact us at support@myapron.co.uk

 

 

17. Failed Delivery & Unclaimed Packages

If a package is returned due to being unclaimed or delivery failure:

  • We will contact you

  • Reshipping fees may apply

 

 

18. International Returns & Customs

For international returns:

  • Mark the package as: “Returned Goods – No Commercial Value”

  • Customs duties and import taxes are non-refundable

 

 

19. Currency & Exchange Rates

Refunds are processed in the original currency used at checkout.

We are not responsible for bank exchange rate differences or conversion fees.

 

 

20. Gift Returns

If your order was marked as a gift:

  • A store credit or gift voucher will be issued

  • It will be sent to the original recipient via email

 

 

21. Fraud Prevention

We monitor return activity and reserve the right to:

  • Decline suspicious or excessive return requests

  • Investigate fraudulent claims

 

 

22. Contact Information

For any return or refund queries:

Brand: MyApron
Email: support@myapron.co.uk
Business Hours: 09:00 AM – 6:00 PM (Monday to Friday)

 

 

23. Policy Updates

We reserve the right to update or modify this policy at any time. Updates will be posted on this page and take effect immediately.